FAQs

Welcome to our FAQ page! Here you’ll find answers to the most common questions about shopping with Elysoria Store. If you don’t see your question listed below, please feel free to reach out to us at support@elysoria.store — we’re always happy to help.

1. About Elysoria Store

Q: What makes Elysoria Store unique?
A: At Elysoria Store, we specialize in art-inspired décor pieces that blend authentic craftsmanship with modern elegance. We collaborate with skilled artisans worldwide to bring you collections that spark creativity, warmth, and meaning in your living space.

Q: Where are you based?
A: We’re proudly based in Washington, D.C., USA and serve customers across the United States.

2. Orders & Payments

Q: How do I place an order?
A: Simply browse our online collections, add your favorite items to your cart, and proceed to checkout. Our secure payment system makes the process quick and hassle-free.

Q: What payment methods do you accept?
A: We currently accept major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay.

Q: Can I modify or cancel my order after placing it?
A: We prepare orders quickly—usually within 1–2 business days. If you need to make changes or cancel, please contact us immediately at support@elysoria.store. Once your order has shipped, it can no longer be modified or canceled.

3. Shipping & Delivery

Q: Where do you ship?
A: We currently ship only within the United States to ensure reliable and timely delivery for our customers.

Q: How long will it take to receive my order?
A:

• Order Processing: 1–2 business days.

• Standard Shipping: 3–5 business days after processing.

• Express Shipping: 1–2 business days after processing (additional fees apply).

Q: Do you offer free shipping or tax-free shopping?
A: Yes! All orders are tax-free, and we offer free standard shipping on orders over a certain amount (as indicated during checkout).

4. Returns & Refunds

Q: What is your return policy?
A: We offer a 14-day return window from the date your order is delivered. Items must be unused, in their original packaging, and in resellable condition. For more details, please see our Return & Refund Policy page.

Q: How do I start a return?
A: Simply email us at support@elysoria.store with your order number and reason for return. We’ll guide you through the process step by step.

5. Product Care & Materials

Q: Are all products handcrafted?
A: Many of our items are handmade by skilled artisans, so slight variations in texture, color, or shape are part of their charm and uniqueness.

Q: How do I care for my Elysoria products?
A: Product-specific care instructions are provided on each product page. For most ceramic, glass, and resin items, we recommend gentle hand cleaning and avoiding exposure to harsh chemicals or extreme temperatures.

6. Sustainability & Ethics

Q: What does Elysoria do to support sustainability?
A: We carefully choose materials, prioritize responsible production processes, and partner with artisans who share our values. Our goal is to create décor that lasts — both in quality and timeless design — helping to reduce waste and overconsumption.

7. Other Questions

Q: Do you offer gift wrapping or personalized notes?
A: Yes! At checkout, you can add a gift note to your order. For special requests such as gift wrapping, please email us at support@elysoria.store before your order ships.

Q: How can I contact you if I need further assistance?
A: You can always reach us at support@elysoria.store or through our Contact Us page. We typically respond within 24 hours on business days.

✨ Elysoria Promise

We’re dedicated to bringing artful beauty to your home while ensuring a seamless and trustworthy shopping experience. If you ever have questions or concerns, our team is just a message away.