Return & Refund

At Elysoria Store, your satisfaction is our priority. We understand that sometimes an item may not be the perfect fit for your home, and we strive to make the return and refund process as smooth, fair, and transparent as possible.

1. Return Window

  • We gladly accept returns within 14 days of the delivery date.

  • To qualify for a return, customers must submit a return request within this 14-day return window.

  • Items returned after the return window will unfortunately not be eligible for a refund or exchange.

2. Conditions for Returns

To ensure a successful return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original condition.

  • All original tags, labels, and protective packaging must be intact.

  • Items must be returned in the original box or equivalent protective packaging to prevent damage during transit.

  • Any item that is damaged due to improper handling, used, or missing parts not caused by our error will not be eligible for return or refund.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Final-sale or clearance items.

  • Gift cards.

  • Custom or personalized orders.

  • Used candles or opened candle-related products.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damaged product and packaging

We will arrange a replacement, exchange, or a full refund at no additional cost to you.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days, and the amount will be credited back to your original payment method.

  • Refund timing may vary depending on your bank or payment provider.

  • Shipping fees (if any) for expedited shipping are non-refundable, unless the return is due to our error (e.g., damaged or wrong item).

6. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the return is due to damage, defects, or an error on our part.

  • We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned package without proper tracking.

7. Exchanges

  • We offer free exchanges for items that arrive damaged or defective.

  • For exchanges based on customer preference (e.g., style or size change), customers will be responsible for return shipping fees.

8. How to Start a Return

To initiate a return, please contact our Customer Support team:
📧 Email: support@elysoria.store
📞 Phone: (607)333-8856

Please include your order number, reason for return, and photos (if applicable). Our team will provide you with a return authorization and detailed instructions.

9. Important Notes

  • Refunds are issued only for items that meet the above conditions and are returned within the 14-day window.

  • We reserve the right to refuse returns that do not meet our policy conditions.

  • Any packages sent back to us without prior authorization may be rejected.

Our Promise

At Elysoria Store, we value honesty and trust. We’re committed to handling every return with fairness, transparency, and care—ensuring that your experience with us remains as seamless as the art you bring into your home.